Patient Service Representative

Location: Joliet, IL

Position Summary:

Patient Service Representatives are the face of Westside. At Westside, Patient Representatives welcome and meet with every patient and family that enters our clinic.  As a Patient Representative you will be responsible for collecting co-pays, scheduling patient appointments, managing therapist treatment schedules, and communicating essential information to department leads regarding changes to the patient’s schedules, billing or insurance information.  

Who You Are: 

• Compassionate and empathetic communicator 
• Collaborative spirit who enjoys supporting and working with a team
• Effective problem solver who identifies opportunities for improvements and growth
• Organized and detailed, with the ability to effectively manage multiple patient files 
• Tech savvy with a passion for technology and efficiency 

What You’ll Do: 

• Patient Scheduling
• Collect co-pays and provide patients and families with updates on their invoices
• Manage patient appointments and regulating therapist schedules
• Update and maintain patient information 
• Answer patient inquiries and phone calls
• Assist with patient intake process and collaborate with referral, billing and intake teams
• Establish and maintain relationships with patients and their families 
• Ensure all visitors to the clinic are authorized, greeted and provided excellent service
• Manage patient follow and experience by assisting with kiddo arrivals and departures
• Maintaining a clean and welcoming environment at the front of the clinics

What You’ll Bring: 

• High School Diploma or equivalent
• Excellent organizational skills
• Ability to manage multiple schedules and task switch quickly 
• Medical billing experience
• Prior experience working with children
• Strong verbal and written communication skills
• Passion for working with children with special needs
• Competence with a variety of computer applications including Central Reach
• Interpersonal skills with the ability to develop relationships with children and their families
• CPR Certification required within 90 days of hire

What You’ll Get:

• A Great Culture 
• Competitive Salary & Performance Bonuses Program 
• 401K with Employer Match 
• Leadership Development Trainings for Staff 
• Health Insurance, Dental Insurance, and Life Insurance 
• Paid-Time Off, Paid Sick Days and Paid Holidays 
• Team Outing Stipends & Staff Events 
• Early Access to Leadership Roles in Fast Growing Company 
• Therapy Director Mentoring & Observations 
• Beautiful, State-of-the-Art Clinics 

Who We Are: 

Westside is a culture first organization that cares foremost how our Patient Service Representatives feel on a daily basis. We foster a safe environment where employees are free to be themselves, make mistakes, ask for help when they need it, and experience the power of working on high-functioning teams. Above all, we aim to meet our mission of changing kids’ lives. As an PSR with a wear-it-on-their-sleeves passion for working in an outpatient pediatric clinic, we think you’d be a great fit! #IHP

Apply Today