Website WCTFamily Westside Children's Therapy

Location: Joliet, IL

Position Summary:

Patient Service Representatives are the face of Westside. At Westside, Patient Representatives welcome and meet with every patient and family that enters our clinic.  As a Patient Representative you will be responsible for collecting co-pays, scheduling patient appointments, managing therapist treatment schedules, and communicating essential information to department leads regarding changes to the patient’s schedules, billing or insurance information.  

Who You Are: 

  • Compassionate and empathetic communicator 
  • Collaborative spirit who enjoys supporting and working with a team
  • Effective problem solver who identifies opportunities for improvements and growth
  • Organized and detailed, with the ability to effectively manage multiple patient files 
  • Tech savvy with a passion for technology and efficiency 

What You’ll Do: 

  • Patient Scheduling
  • Collect co-pays and provide patients and families with updates on their invoices
  • Manage patient appointments and regulating therapist schedules
  • Update and maintain patient information 
  • Answer patient inquiries and phone calls
  • Assist with patient intake process and collaborate with referral, billing and intake teams
  • Establish and maintain relationships with patients and their families 
  • Ensure all visitors to the clinic are authorized, greeted and provided excellent service
  • Manage patient follow and experience by assisting with kiddo arrivals and departures
  • Maintaining a clean and welcoming environment at the front of the clinics

What You’ll Bring

  • High School Diploma or equivalent
  • Excellent organizational skills
  • Ability to manage multiple schedules and task switch quickly 
  • Medical billing experience
  • Prior experience working with children
  • Strong verbal and written communication skills
  • Passion for working with children with special needs
  • Competence with a variety of computer applications including Central Reach
  • Interpersonal skills with the ability to develop relationships with children and their families
  • CPR Certification required within 90 days of hire

What You’ll Get:

  • A Great Culture 
  • Competitive Salary & Performance Bonuses Program 
  • 401K with Employer Match 
  • Leadership Development Trainings for Staff 
  • Health Insurance, Dental Insurance, and Life Insurance 
  • Paid-Time Off, Paid Sick Days and Paid Holidays 
  • Team Outing Stipends & Staff Events 
  • Early Access to Leadership Roles in Fast Growing Company 
  • Therapy Director Mentoring & Observations 
  • Beautiful, State-of-the-Art Clinics 

Who We Are: 

Westside is a culture first organization that cares foremost how our Patient Service Representatives feel on a daily basis. We foster a safe environment where employees are free to be themselves, make mistakes, ask for help when they need it, and experience the power of working on high-functioning teams. Above all, we aim to meet our mission of changing kids’ lives. As an PSR with a wear-it-on-their-sleeves passion for working in an outpatient pediatric clinic, we think you’d be a great fit! #IHP

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