Patient Service Representative

Location: Plainfield, IL

Status: Full-Time

Position Summary:

Patient Service Representatives are the face of Westside. At Westside, Patient Representatives welcome and meet with every patient and family that enters our clinic.  As a Patient Representative you will be responsible for collecting co-pays, scheduling patient appointments, managing therapist treatment schedules, and communicating essential information to department leads regarding changes to the patient’s schedules, billing or insurance information.  

Who You Are: 

• Compassionate and empathetic communicator 
• Collaborative spirit who enjoys supporting and working with a team
• Effective problem solver who identifies opportunities for improvements and growth
• Organized and detailed, with the ability to effectively manage multiple patient files 
• Tech savvy with a passion for technology and efficiency 

What You’ll Do: 

• Patient Scheduling
• Collect co-pays and provide patients and families with updates on their invoices
• Manage patient appointments and regulating therapist schedules
• Update and maintain patient information 
• Answer patient inquiries and phone calls
• Assist with patient intake process and collaborate with referral, billing and intake teams
• Establish and maintain relationships with patients and their families 
• Ensure all visitors to the clinic are authorized, greeted and provided excellent service
• Manage patient follow and experience by assisting with kiddo arrivals and departures
• Maintaining a clean and welcoming environment at the front of the clinics

What You’ll Bring: 

• High School Diploma or equivalent
• Excellent organizational skills
• Ability to manage multiple schedules and task switch quickly 
• Medical billing experience
• Prior experience working with children
• Strong verbal and written communication skills
• Passion for working with children with special needs
• Competence with a variety of computer applications including Central Reach
• Interpersonal skills with the ability to develop relationships with children and their families
• CPR Certification required within 90 days of hire

What You’ll Get:

• A Great Culture 
• Competitive Salary & Performance Bonuses Program 
• 401K with Employer Match 
• Leadership Development Trainings for Staff 
• Health Insurance, Dental Insurance, and Life Insurance 
• Paid-Time Off, Paid Sick Days and Paid Holidays 
• Team Outing Stipends & Staff Events 
• Early Access to Leadership Roles in Fast Growing Company 
• Therapy Director Mentoring & Observations 
• Beautiful, State-of-the-Art Clinics 

Who We Are: 

Westside is a culture first organization that cares foremost how our Patient Service Representatives feel on a daily basis. We foster a safe environment where employees are free to be themselves, make mistakes, ask for help when they need it, and experience the power of working on high-functioning teams. Above all, we aim to meet our mission of changing kids’ lives. As an PSR with a wear-it-on-their-sleeves passion for working in an outpatient pediatric clinic, we think you’d be a great fit!#IHP

Westside Children’s Therapy is an Equal Employment Opportunity employer and does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances

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