We really try to stay connected to our clinics, teams, and families instead of feeling like a company that sits behind a desk. Here’s how:
We show up in person
Our executive leaders make time to show up in person, not just in meetings. Every 2 months, our leadership visits all 30 clinic sites, bringing lunch, checking in with staff and listening to what people are experiencing day to day.
People know their voice matters here
Our 70-question engagement survey has a 75% response rate, which is nearly double the healthcare industry average of around 40%. We read the feedback, talk about it, and use it to make real changes.
We keep egos out of things
If you see the CEO or talk with any leader at Westside, share what’s on your mind, whether that’s ideas, concerns, or things you think could be better. Some of our most meaningful process changes come from feedback submitted by RBTs and front desk staff.