Elmhurst, IL
550 W. St. Charles Rd.
Elmhurst, IL 60126
331-202-4134
elmhurst@westsidect.com
708-390-7666
8 AM-7 PM Mon-Fri
About our Elmhurst, IL Location
Westside Elmhurst stands out for its vibrant red entrance—easy to spot and just steps from great local shops. Inside, you’ll find a warm, welcoming space and a strong parent community that loves sharing tips and support. A fun Elmhurst tradition: we seem to attract twins! Kids also enjoy our monthly themed scavenger hunts, created by our front desk team to make waiting for therapy a little more exciting.
Clinic Services
- ABA Therapy
- Counseling
- Occupational Therapy
- Speech Therapy
I would not recommend ABA Therapy Services at Westside Children's Therapy in Elmhurst, IL. Prior to starting services, I made it clear to Allison (Aba director) that I wouldn’t be able to pay out-of-pocket if my insurance didn’t cover the full cost. She reassured me that my son was fully covered for the year and that I didn’t need to worry. While I understand it's our responsibility to verify coverage, I also expect clear communication from the clinic regarding any changes or gaps in coverage.
Unfortunately, my son did not show any progress. He has received therapy at other clinics where improvements were evident within a couple of weeks, but at this clinic, it felt like they were doing the same things other programs do, focusing on what’s more profitable rather than tailoring therapy to the child's actual needs. The therapists seemed disengaged, and my son was often bored, repeating the same activities for weeks on end.
Additionally, the clinic started to develop an unpleasant odor when I dropped him off, which I initially thought was temporary—but it wasn’t. Around the same time, my son began getting sick frequently, which I suspect was linked to the clinic’s lack of attention to cleanliness and hygiene. After he became seriously ill, it took him over three months to fully recover, so I stopped sending him.
Communication was also poor. In the beginning, there was some communication, but after the first couple of weeks, I had to follow up repeatedly just to get updates on his progress. On top of that, I noticed he was marked as present on certain days when he hadn’t attended at all.
My son has a restrictive diet, and I made it clear to the RBT and the director that he needed his safe foods. Despite this, they never communicated about his food needs, and he would often be starving by the time we left the clinic. At one point, I was even handed a child who wasn’t mine when picking him up.
What’s most frustrating is that it felt like the clinic was more focused on making money than actually meeting the child’s needs. ABA centers should prioritize the child’s well-being over profits. I’m also still receiving invoices, even though our insurance paid over $10,000 for less than two months of services.
Overall, I’m extremely disappointed and would not recommend this clinic to others.
Unfortunately, my son did not show any progress. He has received therapy at other clinics where improvements were evident within a couple of weeks, but at this clinic, it felt like they were doing the same things other programs do, focusing on what’s more profitable rather than tailoring therapy to the child's actual needs. The therapists seemed disengaged, and my son was often bored, repeating the same activities for weeks on end.
Additionally, the clinic started to develop an unpleasant odor when I dropped him off, which I initially thought was temporary—but it wasn’t. Around the same time, my son began getting sick frequently, which I suspect was linked to the clinic’s lack of attention to cleanliness and hygiene. After he became seriously ill, it took him over three months to fully recover, so I stopped sending him.
Communication was also poor. In the beginning, there was some communication, but after the first couple of weeks, I had to follow up repeatedly just to get updates on his progress. On top of that, I noticed he was marked as present on certain days when he hadn’t attended at all.
My son has a restrictive diet, and I made it clear to the RBT and the director that he needed his safe foods. Despite this, they never communicated about his food needs, and he would often be starving by the time we left the clinic. At one point, I was even handed a child who wasn’t mine when picking him up.
What’s most frustrating is that it felt like the clinic was more focused on making money than actually meeting the child’s needs. ABA centers should prioritize the child’s well-being over profits. I’m also still receiving invoices, even though our insurance paid over $10,000 for less than two months of services.
Overall, I’m extremely disappointed and would not recommend this clinic to others.
Response from the owner 14:25 14 Oct 25
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. What you’ve described does not reflect the level of care, communication, and professionalism we strive to provide at Westside Children’s Therapy.We take all concerns seriously—especially those related to a child’s progress, health, and safety. We would like to learn more so we can look into these issues directly and ensure your concerns are addressed appropriately. Our Regional ABA director will be reaching out to you shortly to address your concerns, and review your situation in detail. Our goal has always been to support children and families with compassion and transparency, and we’d appreciate the opportunity to discuss this further and make things right.—The Westside Children’s Therapy Team
We've had a great experience here, and I would definitely recommend.
Response from the owner 16:55 05 Dec 23
Rebecca, that's wonderful to hear! Thank you so much for your kind words and recommendation. We're thrilled that you had a great experience with our Westside team. If there's anything else we can do to support you and your family, please don't hesitate to reach out!
Sara has been doing great with my son. Only a month in and I am starting to see some changes with him. He always gets excited when we are there and he loves to be with her. Staff in general is super friendly. Learning new ways to help him at home that is works with his personality. Highly recommend.
Response from the owner 03:18 10 Jul 23
Kerry, thank you for sharing your experience with our team at Westside Children's Therapy as well as your positive review. We are thrilled to hear that you're already seeing progress and that your son loves working with Sara!Our team strives to always create an encouraging and welcoming environment for our kids and their families, and we're grateful that it seems we've achieved that goal! It's wonderful to hear that the techniques Sara is using are resonating with your son -- this is going to provide you both with a great foundation moving forward. We look forward to continuing the journey with you.
We had a wonderful experience at Westside Children’s Therapy. My daughter saw Matt, PT to help reduce her toe-walking. Matt was professional, kind and patient. We saw great results. We would highly recommend this therapist and clinic to anyone in need of children’s therapy!
Response from the owner 19:38 09 Jul 23
Thank you for your kind words about Westside Children’s Therapy, Sara! We're so delighted that Matt could provide you and your family with the services and care you needed and that there were positive results reported. It's wonderful to know that our team was able to make a difference in your life and we would love to welcome you back for future therapy needs.We take pride in the level of care we are able to offer our patients at Westside Children’s Therapy and it is truly gratifying when we hear from parents like you expressing great satisfaction with the way we do business. Your review means a lot to us as exploring therapy options can often be a frightening prospect, so it's nice to be reminded that we have been providing excellent care for kids on this journey. We thank you for your support!
Could never have imagined the progress my little received. My 2nd little just started and I can't wait to see him grow.
Response from the owner 19:40 09 Jul 23
Thank you so much for your review, Michelle! Our team here at Westside Children's Therapy is so inspired by the incredible progress that your children have made. We are always humbled and honored to do what we can to support our young patients and their families. We look forward to helping your second child grow during their time with us as well!
We’ve had an amazing experience so far! i would definitely recommend going here.
Response from the owner 14:33 05 Jul 23
Jessica,Thank you so much for your kind words! We truly appreciate the feedback you provide us, and we are thrilled that your experience at Westside has been amazing! 
My son is progressing wonderfully at Westside. He LOVE his physical therapist and she is wonderful with him. He’s hitting his milestones and we couldn’t be happier.
Response from the owner 14:53 28 Jun 23
Kelly, we are so excited to hear about all the milestones that your son has achieved! We are so glad that your Westside experience has been wonderful. Thank you for your kind words and support!