Our therapy is driven by results. A child’s progress isn’t something we just tell parents about. Parents will undoubtedly detect it in their child’s day-to-day life. This progress will instill confidence and hope on what can be an overwhelming journey.
When a parent asks their child “How was therapy today?”, the child will say positive things. Parents will see bonds formed as their child is patiently cared for, loved, and accepted by therapists. Children will have fun and look forward to therapy.
Our therapists have real passion. Parents will witness their smiles and genuine excitement. Parents will love their child’s therapist. They will feel assured that therapists care for their child as if they were their own.
Parents will be greeted with a smile every time they enter. Parents will feel comfortable and welcome. Parents will be informed on their child’s progress and have their questions answered. Parents will never feel intimidated to advocate for their child. A parent’s concerns become our responsibility. We seek to comfort parents and put them at ease. We are beholden to our ideal of treating families like an extension of our own family.
When we fall short on the Westside Way, (and we do sometimes), we respond with integrity, honesty, and trustworthiness. We always do right by families. We listen to them. We investigate what went wrong. We assume responsibility. And we act. We never forget that we exist to serve families. Resolved concerns become our stepping stones towards providing the perfect experience that families deserve.