If Westside closed tomorrow, would families miss us?
The heart and soul of what we do is driven by an obsessive pursuit to make that answer a resounding “YES!” Westside is not “just another” therapy provider. We offer an alternative to families that is above and beyond better.
We don’t aim for “good clinical results.” We expect ours to change lives. We’re not only kid-friendly. We’re so kid-friendly that kids sprint into our clinics. We don’t only support parents. We support them so much that they feel like an extension of family.
These distinctions in service create the magic that is theWestside Way.
Our therapy is driven by results. A child’s progress isn’t something we just tell parents about. Parents will undoubtedly detect it in their child’s day-to-day life. This progress will instill confidence and hope on what can be an overwhelming journey.
When a parent asks their child “How was therapy today?”, the child will say positive things. Parents will see bonds formed as their child is patiently cared for, loved, and accepted by therapists. Children will have fun and look forward to therapy.
Our therapists have real passion. Parents will witness their smiles and genuine excitement. Parents will love their child’s therapist. They will feel assured that therapists care for their child as if they were their own.
Parents will be greeted with a smile every time they enter. Parents will feel comfortable and welcome. Parents will be informed on their child’s progress and have their questions answered. Parents will never feel intimidated to advocate for their child. A parent’s concerns become our responsibility. We seek to comfort parents and put them at ease. We are beholden to our ideal of treating families like an extension of our own family.
When we fall short on the Westside Way, (and we do sometimes), we respond with integrity, honesty, and trustworthiness. We always do right by families. We listen to them. We investigate what went wrong. We assume responsibility. And we act. We never forget that we exist to serve families. Resolved concerns become our stepping stones towards providing the perfect experience that families deserve.
When parents inquire, we respond right away. We welcome questions and answer them empathetically. We project warmth and friendliness. We guide families through their paperwork. We confirm their benefits. We bend over backwards to meet their scheduling needs. We achieve the quickest turnaround that we can.
Patient evaluations are thorough. The results are explained without being condescending. We make a foreign experience feel comfortable. At the evaluation, parents detect the beginnings of a partnership. They sense the quality distinction that defines the Westside Way.